Professional Telephone Skills Workshop Choose Your Location:Face to Face Johannesburg on-camera presence

on-camera presence

Andrew had to pick a solution

Being able to identify risk

Strengthen vocal tone

It is normal to have some fear or feel out of place at work sometimes

Professional Telephone Skills Workshop Choose Your Location:Face to Face Johannesburg on-camera presenceSound professional, clear and confident on every call. The Professional Telephone Skills Workshop is a focused half day program for contact centre operators, customer service agents and any team whose voice represents the organisation on the phone. In three intensive hours, delegates learn to project a confident vocal image, handle difficult callers with composure, and deliver customer service excellence on every interaction. The workshop runs from